Users sometimes run into problems with the ITV XF and top streaming platforms offering a wide range of TV shows, movies, and documentaries. Common issues include glitches, crashes, and performance issues
Here’s the ultimate fix guide to help you sort out the ITV and stuff when it’s not working, glitching, or crashing.
Quick Summary
- There are multiple reasons why ITVX might not work, including poor Internet connection, outdated app versions, device compatibility, issues with server outages, or account-related problems.
- Try fixing the issue by restarting your device, clearing the app’s cache and data, reinstalling the app, or contacting I TVX customer support for help.
- Other handy tips include checking your Internet connection, ensuring the app is updated, and confirming your devices are compatible.
Fix 1. Try Different Devices and Browsers
If you are on a computer, try using a different browser to access ITV X. for instance if you are using Chrome, switch to Firefox or Safari. You can also try it on another device, like a smartphone, or tablet to verify if the problem continues.
A few users mentioned that the ITVX works fine on Google Chrome but not on Safari. This might be the case for you too, so give another browser a shot!
Fix 2. Wait and Try Again
Sometimes the issue might be on the ITVX side and could be temporary. If the previous fixes don’t work, just wait a bit and try ITVX again later
It could also be a server outage or a technical glitch on their end and in that case, you will have to wait for them to sort it out.
Fix 3. Clear the App Cache and Cookies
Clearing the app’s cache and data helps remove any corrupted files that could stop the app from working properly.
I’ve noticed that clearing my cache and cookies is an essential step when it comes to my ITVX app trouble.
- Just like web browsers, mobile App Store cache data that can become outdated and cause issues. Clearing the app’s cache refreshes the data which can fix problems like slow performance or crashes.
- Clearing cookies in mobile apps is the best way to solve login issues or errors. For this, I head to my device’s settings for app management, locate ITVX, and clear its cache and data. Remember this will log me out, but it’s a helpful troubleshooting step to make sure the app works properly.
Fix 4: Reinstall the App
If the above steps don’t work, another option is to uninstall and then reinstall the ITVX app. It can help resolve the issues.
Fix 5: Contact ITVX Customer Support
If users are still facing issues with the ITVX app, they can contact ITVX customer support for further assistance. They are available to troubleshoot your issues.
Contact ITVX Customer Support
- Online Form:Fill out the form on the ITVX website. https://itvx-form.kustomer.support/contact/itvx-contactform-S1iw1IuGo
- Phone: Call 0330 678 1945. Open 9 am-10 pm, 7 days a week.
- Social Media: Send a message on Twitter or Facebook. https://twitter.com/ITVXhelp https://www.facebook.com/ITVX/
- Live Chat: Chat with a representative online. Open 9 am-10 pm, 7 days a week. https://support.itv.com/en_us/categories/your-account-HyQHJHdzj
Above is the list of things you should have ready before contacting the support team.
Fix 6: Restart the Device
Minor issues with ITVX can usually be fixed by restarting the device.
Restarting your device can be super helpful, especially when you can’t uninstall the app or clear the cache. In these cases, try restarting your device three times to check if it fixes the issue.
The first restart shuts down all the apps and services running in the background temporarily. The second restart clears your device’s cache and removes junk files. The final restart refreshes all the apps on your device, including the ITVX app, which can help resolve any issues.
Possible Causes of The ITVX App Not Working
- Internet problems: ITVX needs a strong internet connection to work. If your device isn’t online, the app won’t load content.
- Outdated web version: using an old version of the ITVX app can lead to issues. Ensure you update it to keep things running smoothly.
- Device compatibility: not all devices work with ITVX. Check their website to verify if your device is supported.
- Server issues: ITVX servers might be down, if that’s the case, you’ll just have to wait until they fix it.
- Account problems: if there’s something wrong with your ITVX account, you might not be able to use the app. Contact ITVX support for assistance.
For other device-related issues, explore our tips to enhance smartphone performance and resolve lagging problems. If you’re facing audio troubles, our detailed guide on fixing speaker issues can also be helpful.
Extra Tips To Fix ITVX App Not Working
- Check Your Internet Connection: ensure that your device is connected to the internet. Open a browser and try loading a website to confirm.
- Update the App: head to the app store and check if there is a new version of the ITVX app. Update it if needed.
- Device Compatibility: visit the ITVX website to verify if your device works with the app.
Conclusion
Users might sometimes face issues with the ITVX app. I have explained all methods about how to FIX the ITVX app not working, by trying troubleshooting steps, most. Problems can be resolved. If the issue continues, reaching out to ITVX customer support is a good next step.
